Free video guides

Three useful things to get right.

Watch three short videos on recovering access to an account, using multi factor authentication and getting started with a password manager.

A quick distinction: account recovery helps you get back into an account. A backup is a separate copy of your data. For email, it is sensible to have both recovery details and a backup plan where your provider allows it.
1

Recover access to an account

This video shows the recovery process when two step verification is already protecting an account.

What to take from itKeep recovery details current and set up more than one recovery method before anything goes wrong.

Video from the verified Google Workspace channel. For compromised email accounts, also use the Australian Government recovery guide.

2

Turn on multi factor authentication

This video explains how two step verification is managed for Google accounts. Other providers use different menus, but the basic protection works in the same way.

What to take from itTurn MFA on for important accounts, prefer an authenticator app where available and never give a sign in code to somebody who contacts you.

Video from the verified Google Workspace channel.

3

Use a password manager

This video shows how the password manager built into a Google Account saves and manages passwords.

What to take from itUse unique passwords, protect your main account with a strong password and MFA, and make sure its recovery details are up to date.

Video from the verified Google channel.

Videos explain the idea. A session applies it to your setup.

A guided session can help you check which accounts need attention first, choose recovery options that fit your household and record practical next steps.

View the impact story demonstration template

View the guided session